Facts, Opinions, Stories and Observations

“Stanley was in the search engine optimization business, meaning he was paid by companies to make their websites more popular by any means necessary. And some of his business was legit...”

Let’s face the facts… groups and committees frequently make terrible choices, especially when they try to micromanage design. Sometimes they get it right, but they rarely make the daring or thrilling decision based on emotion. That is one reason committees exist, to take the emotion out of a decision. They generally either make the “safe choice” or the choice that pleases the most people. There is no better proof of this than the vast array of truly insipid or bewildering flags for cities across the US.

"Mobile phones now account for 62% of all time spent online." Your site better by responsive to any screen and easy to consume on a tiny screen.

Business managers should think about their own interactions with other companies to understand how to achieve the goal of excellent customer experiences for their own company. Here is my story.